At 17+ Pro, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our refund and cancellation policy is designed to be fair and transparent.

a. Refund Eligibility

• Return Conditions: Items must be returned in their original packaging, unused, and in the same condition as when received. You must also provide a valid proof of purchase.

• Time Frame: Refund requests must be made within 2-3 days of delivery. Requests made after this period will not be eligible for a refund.

b. Non-Refundable Items

• Excluded Products: We do not accept returns for items that have been used, damaged, or altered after delivery. Innerwear products are also non-refundable due to hygiene reasons.

• Final Sale Items: Products marked as "final sale" or "non-refundable" at the time of purchase are not eligible for refunds.

c. Refund Process

• Processing Time: Refunds will be processed within 7 business days after we receive your return or cancellation request. The funds will be credited to your original method of payment for prepaid orders, and a coupon will be issued for COD orders.

• Bank Processing Time: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

d. How to Request a Refund

• Contact Us: To initiate a refund, please contact our customer service team at [email protected] or call us at 011-41823608. Include your order number, a description of the issue, and any relevant photos if applicable.

e. Cancellation Policy

• Order Cancellation: You can cancel your order before it is dispatched by contacting our customer service team. Once an order has been shipped, it cannot be canceled, but you may still be eligible for a return and refund.

f. Shipping Costs

• Non-Refundable Shipping: Shipping costs are non-refundable. If you choose to return an item, you will be responsible for paying your own shipping costs for the return.

g. Exceptions

• Right to Deny: We reserve the right to deny a refund request if the product does not meet the eligibility criteria stated above. In such cases, the item will be returned to the customer at their expense.

If you have any questions or need further assistance, please feel free to contact us at [email protected] or 011-41823608.